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Cranfield University School of Management"This easy to read book provides essential and unique guidance for driving the critical relationship between customer centricity and sustained organisational performance

Hundred Percenters: Challenge Your Employees To Give It Their All, And They'Ll Give You Even More, Second Edition Ball games spells in envelopes and bookletsTHE NEW YORK TIMES BESTSELLER! The groundbreaking guide to inspiring 100% performance from employees updated with expanded research findings In this new edition of his guide to unleashing employees' full potential, Mark Murphy explains why true employee motivation is not achieved by focusing on making your people "happy." The most effective leaders are the ones who respect their people enough to push them to deliver real results to become Hundred