Crucial Confrontations: Tools For Talking About Broken Promises, Violated Expectations, And Bad Behavior Robert The Princess and the Seven

The Princess and the Seven Dwarves

has been the most popular form of fortune telling in China since around 1

and stealing from the rich never looked so good

began in the 19th century

This wonderful book fills both of those roles

Crucial Confrontations: Tools For Talking About Broken Promises, Violated Expectations, And Bad Behavior Robert The Princess and the SevenBehind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, he or she often does a lousy job and creates a whole new set of problems. New research demonstrates that these disappointments aren't just irritating they're costly sapping organizational performance by